Each Dorada piece is handmade with care, and we kindly ask for your patience as we prepare your order.

Processing Time:
Because all items are crafted in small batches, please allow 3–7 business days for your order to be processed and carefully packaged before shipping. During busy periods or product launches, processing may take slightly longer—but we promise it's worth the wait.

Shipping Times:
Once shipped, delivery times may vary depending on your shipping location:

• Within the EU: 3–7 business day
• International Orders: 7–14 business days (customs delays may apply)

All orders are shipped via trusted postal or courier services and include tracking information, which will be provided via email once your order has been dispatched.

Shipping Costs:
Shipping rates are calculated at checkout based on your delivery location. Free shipping may be offered during special promotions or for orders above a certain value—keep an eye out!

Customs & Duties:
For international orders, please note that customs fees, import duties, or taxes may apply depending on your country’s regulations. These are the responsibility of the buyer.

Lost or Delayed Packages:
Once your order has been shipped, it is in the hands of the postal service. If your package seems lost or is taking longer than expected, please reach out—we’ll gladly help track it down and support you however we can.

Thank you so much for supporting slow, thoughtful craftsmanship. Your patience and support allow us to do what we love.

Warmly,
The Dorada Team

Unfortunately due to the handmade nature of the product and limited stock, we do not accept returns, refunds, or exchanges on any items.

However, if you have concerns with your order, please reach out and we will be more than happy to help you with any concerns you may have.

We recommend gently spot-cleaning your Dorada items with a damp cloth and mild detergent. Avoid machine washing to preserve the quilted structure and delicate fabrics.

Yes! Every Dorada piece is carefully handmade in small batches by Daniella. She takes pride in crafting each item slowly and intentionally — from the cutting and quilting to the final stitch and label. The goal is to provide you with quality, uniqueness and a functional product.

The makeup bag is made with an 11"x9"x2" sizing (28cm x 23cm x 5cm).

Please account for a 0.25 inch margin due to being handmade. Additionally, please account for the 1/2 inch reduction in width at the opening due to the zipper.

The makeup pouch is made with an 7.5"x5.5" sizing (19cm x 14cm).

Please account for a 0.25 inch margin due to being handmade. Additionally, please account for the 1/2 inch reduction in width at the opening due to the zipper.

As the fabrics are chosen with precision, it is often the case that the fabrics are limited edition and will not be restocked.

Don't worry though, we release new collections with beautifully designed fabrics every few weeks! Even if you can't find the fabric you were looking for, we can guarantee you will love one of the new ones we release!

Yes! Please fill out the contact form on the website. Once approved, you'll be able to place orders directly on our website at wholesale prices.

At this time, we don’t offer custom designs — but we love hearing your ideas! Every few weeks we release limited-edition pieces and new collections, so be sure to follow us on Instagram or sign up for our mailing list to stay in the loop.